ENJOY 30% OFF ON ALL ITEMS

Shipping policy

3. SHIPPING AND DELIVERY

3.1 Shipping time and carrier

The Order is processed and from our logistics as soon as possible (within 1-3 business days) after it has been completed.
All our shipments are made using a carrier designated by us.
Changing deliver carrier under special request made by the Customer is not a possibility.
During sales delays are possible
The Customer will always be notified by the Seller via e-mail about possible delays and/or changes.

3.2 Shipping address and Personal information

After the order has been processed and packed, it will be shipped to the address indicated by the Customer, provided that the mentioned address is complete and correct.
If the address provided is incorrect and/or incomplete, the Customer will be contacted as soon as possible via the e-mail address and/or the phone number the Customer indicated himself/herself, provided that the indicated personal information is correct and complete.
If the Customer provided any incorrect and/or incomplete personal and address information, as already specified, the Seller has no responsibility in eventual delivery delays and/or failures.

3.3 Solving an eventual inconvenience

The risk with respect to any damage to or loss of the Products will be transferred to the Customer as from the time at which the Products are delivered.
If any inconvenience will occur before the delivery, the Customer must contact our Customer Support providing order number, address information and clear explanation of the inconvenience. Our Customer Support will handle the complaint as soon as possible and will find a suitable solution in agreement with the Customer.
During sales responding time might be extended and the Customer will always be notified by the Seller via e-mail about possible delays and/or changes.